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FAQ

We encourage you to visit a professional piercer to assist with sizing if you are unsure. All items purchased in store and online through CowPok are final sale. No exceptions.
Yes! Please select the pick up option at check out. Items may only be picked up at our Buffalo location, located at 111 Elmwood Ave. during business hours.
Please wait until you receive an email that your order is ready to be picked up - this is a separate email from your purchase confirmation.
We do not offer international shipping at this time.
Orders may be cancelled within 24 hours of purchase by emailing cowpokwebstore@gmail.com - however, if your order has already been sent out, we cannot refund your order or accept a return.
Due to the nature of body jewelry, we cannot accept returns or exchanges for any reason - so please seek out assistance from a professional before treating yourself!
We can assist with repair within 1 year of the piece purchased - this includes broken pins, stripped threads, missing stones.
Our warranty does not cover lost jewelry.
Once your piece leaves the studio, it is under the care of those who ship. Should any issue arise in the delivery of your place, please contact the carrier to create a claim.

We can help! We’re happy to special order jewelry for you.